Go the extra mile...
As a result of a client meeting it became clear again how crucial the principle of go-the-extra-mile is. As a result of the crisis, many companies / people were not able to go the extra mile. Cost savings have been made, resulting in fewer people doing more. Due to this increased workload, go-the-extra-mile seems impossible. On top of that there is often not enough time to do the important tasks (and thus only urgent tasks are performed), this situation seems hopeless. You are in a negative spiral.
Reversing this negative spiral is certainly possible. Start with yourself. Bring something extra in terms of job, service or product. The results will be amazing. Work satisfaction returns, and you get time to perform the important tasks as well. Do not forget to celebrate your success!
Prevention of errors should not prevent innovation and creativity
In my previous blogs I regularly addressed the success factor of improvement projects. Obviously I take into account what other do, besides my own achievements. In a search I found an intriguing statement: “ Prevention of errors, uncertainties and variations are important, but should not lead to preventing innovation and creativity
At one of my clients this is very well understood. The improvement board has been re-implemented, and staff is enthusiastic again to participate. Last week I discussed the improvement board again along with the production manager. I asked whether to his opinion progress has been made. This answer was: Sure! People actively share things that go wrong, and propose to change the process. There was an issue with powder coating in the paint shop. After three trials, a sustainable solution has been found! So staff is not held accountable for their errors, but are actively encouraged to contribute in innovation and creativity!
At one of my clients is this very well understood. We've got the improvement board reset, and staff enthusiastically received to participate actively. Last week I discussed the improvement board again. Along with the production manager When I asked whether there was progress in the answer was: Yes! People come back with things that go wrong, and do yourself a proposal else to do it. For example, there was a problem with the powder coating in the paint shop. After three times tried cases there is now a good solution. In short, there will not be held accountable for mistakes, but the innovation and creativity are encouraged!